Emergency Center Conference Seeks to Improve 911 Emergency Call Service

Emergency Center Conference Seeks to Improve 911 Emergency Call Service

After 4 days of activities, the work of the 14th NENA 9-1-1 Emergency Center Conference concluded in Puerto Vallarta.

The event brought together personnel and managers of emergency care centers from the public and private sectors throughout Latin America, including authorities from the three levels of government, specialists in human rights from the United Nations, and representatives from the United States Embassy.

As part of the activities, various conferences and workshops were held on good practices in emergency services, as well as the use of cutting-edge technological solutions. The Director of Escudo Urbano C5 Jalisco, Alejandro Plaza Arriola, explained the importance of Emergency Centers under an inter-institutional coordination model, as well as the challenges that it represents for centers such as Jalisco, operating under international standards hand in hand with the use of technology and human work.

Plaza Arriola recognized the work that 911 operators carry out on a daily basis, emphasizing that, thanks to the multidisciplinary team made up of psychologists, doctors, paramedics, lawyers, and criminologists, they seek to provide an optimal first contact service for citizens.

“What we saw here today opens up a panorama of endless possibilities to optimize emergency care services and shows us the great importance of our staff being constantly professionalized, and having better tools at hand that allow them to carry out their work in the best way, which will undoubtedly translate into better care for citizens.”

Alejandra Gabriela Esparza Olivares, one of the best qualified operators in the 9-1-1 Jalisco team, raised from her experience, a reflection on the responsibility of providing a service with warmth and professionalism.

“We take the professional commitment for whoever makes a call from the moment of hearing the phrase “9-1-1, what is your emergency?” until closing the care protocol with the phrase: "We appreciate your trust at 9-1-1."